TitleIntake Agent - BPV/COI
Department NameIntake

Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but our employees share a few key traits:
• We are passionate about public safety.
• We are highly skilled, problem-solvers.
• We are collaborators who are invested in the communities we work in.
• We are more than employees; we are serving the greater good.
• We are committed to life-long learning and development.
• We operate with the highest integrity.
TSSA provides our employees with competitive compensation, excellent benefits, and — most importantly — a sense of purpose. Our work is vital to the success and safety of the Province, and it’s our people who make it possible.

We are currently looking for a  Contract Full-time Intake Agent (9 months).

Reposted position.  Interested candidates please apply by November 8, 2019

Job Description
The Intake Agent supports public safety by creating customers, processing applications and related workflows relating to the licensing of devices and facilities, registration of contractors and businesses, and certification of industry technicians/mechanics.

Maintains data integrity within the business system by accurately inputting or reinstating customers, and/or certification applications/information, reviewing and analyzing data for deficiencies, and resolving discrepancies using established procedures. Maintains data integrity and fully understands the impact of bankruptcies/mergers, as well as the impact of transfer of ownership or merging of duplicate customers etc.

Processes revenue by verifying transaction information; confirming fees for service or product delivery; identifying insufficient or overpayments and ensuring appropriate resolution; and remitting payments to accounts receivable for processing.

Ensures a positive image of the company and maintains effective relationships by providing timely information to customers (i.e., contacting remitters of incomplete or unaccepted applications, and provide directions or solicit information to complete application process); interaction with the customer to ensure that information is collected in a timely manner; managing customer information (including addresses); and demonstrating TSSA’s corporate values; and adhering to and promoting ethical business practices.

Delivers effective and efficient services by organizing and scheduling workday; achieving service standards by completing all tasks within established timeframes and required turnaround times; and maintaining current electronic and paper records (e.g., updating customer database in response to customer or internal direction).

Job Requirements
  • Excellent written and verbal communication skills
  • Accurate transposition of information (alpha and numeric)
  • Customer relationship management skills
  • Detail Oriented
  • Problem-solving and analytical skills
  • Technical competencies (e.g., office management practices and procedures)
  • Intermediate computer skills including MS Office, POSSE and Oracle Applications
Location Details
345 Carlingview Drive, Toronto, Ontario
Posting Deadline November 15, 2019